Dr Azmy Birdi
Dr Michael Sealy
Dr Anu Swamy
Dr Kenney Tsoi
Dr Lucy Follis
Our new receptionist Amy joined us on the 6th October and I hope you will join us in welcoming her to the practice.
It is flu vaccination season and we would like to encourage all eligible patients to book in with us on one of our lunchtime clinics.
You are eligible if you meet any of the following criteria -
Chronic Kidney disease
Long standing heart condition
Please ask if you are not sure if you are eligible. Children age 2- 4 are eligible to have the flu vaccination too
This is NOT an injection but is given as a nasal vaccination.
Please book in with the nursing team.
As many patients will be aware of we had a visit from CQC on 11th March 2015, which was very kindly supported by our PPG panel. Overall the practice received a ‘good’ rating of which we were very pleased. There were just 2 areas which we need to work on to improve upon. At Cookham we always strive to get better and give our patients the very best of care, so we are going to take the recommendations of the CQC and use them to improve even further. Anyone wishing to read the full report can do so by clicking here Cookham CQC Report. We had a further inspection in February 2016 which confirmed that the improvements they had suggested had been completed and were now rated as GOOD.
Unfortunately we have to had to say farewell to a few members of staff recently. Our lovely receptionist Diana has decided to spend more time with her family and dogs, so many people will have seen our new receptionist, Gabrielle in the practice. We will be highly appreciative if our patients could bear with her as she learns her new position and does her very best to help you with your queries.
We have also had to sadly say goodbye to our practice manager Sarah in April as she moves on to pastures new. For the moment we have an interim manager called Bill Jenssen, who will be in 2 days a week, until our new manager Jill Stinchcombe begins at the end of June. Both Bill and Sarah will be in intermittently to help her while she settles into the practice.
Please join us in giving a very warm welcome to both Jill and Gabrielle as they join our hardworking and dedicated team of staff.
Change of extended hours
From the beginning of February we will no longer be doing Tuesday late evening appointments. Previously these appointments have been done by a locum gp, when ideally our patients would prefer to see one of the doctors based at the surgery.
This means we are now offering early morning appointments on a Tuesday and Wednesday from 7.30am with all our regular GP’s. Dr Birdi and Dr Follis will doing a clinic on a Tuesday morning at 7.30am to 8am before beginning their usual morning surgeries. While Dr Sealy, Dr Swamy and Dr Tsoi will be doing the same on a Wednesday morning.
We will also have Kirstie our nurse here early on a Tuesday morning, as well as our new HCA Afliyah who will begin as 7.30am on both a Tuesday and Wednesday morning.
Arrival of Dr Kenney Tsoi
As of 12th January 2015, our new partner Dr Kenney Tsoi has began at Cookham Medical Centre. Having come from Abingdon Surgery, he is looking forward to working all the staff and patients of Cookham Medical Centre.
All our new patients registering with us will be registered with Dr Tsoi and some of Dr Robert’s patients have also been given Dr Tsoi as their usual GP.
We hope you will join all of us in welcoming Dr Tsoi and wishing him well.
Telephone System update
Our phone system now allows you to decide who you wish to speak to within the system. Please see below for the options:
Option 1: Appointments, prescriptions, insurance, private letters and general queries
Option 2: Referrals (open between 9.30am and 1pm)
Option 3: Test results (Open between 12pm and 1pm)
Currently, option 3 will go to our reception desk, as we hope to also get a nurse to answer this line to help explain results to patients in the future. If patients are unable to get through during 12pm and 1pm then please select option 1.
We are now booking flu clinics at Cookham Medical Centre.
There will be one Saturday clinic on 18th October 2014 and 18th November from 9am to 11.30am and some Tuesday evening clinics during October. Please phone reception on 01628 810242 to make an appointment if you are eligible.
Q. How do I know if I’m eligible for a flu jab?
A. If you suffer from any of the following you are eligible:
NEW Telephone System
Arriving 18th September 2014
Many patients will be aware that we have needed a new phone system and that our Patient Participation Group (PPG) have been involved with the companies and their quotations.
So it is with the sincerest thanks to our PPG and their recommendation that all the preliminary details have been completed.
The installations engineers will be changing the system over on 18th September, though patients are likely to see them doing preliminary work in the days leading up to this.
If possible we would ask that all patients are understanding with the staff in the surgery during this time, as they try to get to grips with the new system and phones. We also have in-house training in the afternoon on 18th September, so the surgery will be closed from approximately 12.30 that afternoon.
In advance all of us at Cookham Medical Centre would like to thank you for your kind support at this time
Dr Roberts’ new life in Devon
Thursday 28th August was sadly Dr Peter Roberts’ last day at Cookham as he moves onto pastures new in Devon. Many of you will know that he began here as a training doctor with the practice, before deciding to stay with us and moving up to become a partner at the surgery. So it was not an easy decision for him to leave and move down to Devon, as Cookham is very close to his heart. He will be greatly missed by all of us and we wish him the very best in his future as he and his family begin a new chapter in their lives.
Dr Hayter’s last day
Thursday 31st July was sadly Dr Susie Hayter’s last day with Cookham Medical Centre. She will be very much missed by all, as she has been with the centre for 12 years! Please join us in wishing her all the very best for the future, as she leaves to spend more time with her family.
All of our patients who previously had Dr Hayter as their usual GP will be moved over to Dr Lucy Follis’s care. As many of you know she is currently our registrar, but as from 6th August 2014 she will become a member of the Cookham Medical Centre team on a permanent basis. 31.7.14
Many of our 75 and over patients will be receiving a letter in the post notifying them of their usual GP as part of the GP contract of 2014-15. All patients are registered with Cookham Medical Centre as a whole, but within the centre patients are allocated a GP, to which any correspondence regarding that patient is sent.
However, we do regularly advise that patients are welcome to see any doctor of their choosing and they are not in any way limited to seeing their usual GP. All GPs within the centre will be able to help with any clinical needs you may have. Patients currently with Dr Roberts will be allocated to Dr Swamy from 1st September 2014 until our new Gp comes in 2015. 30.7.14
Wheelchairs Available for free loan
A wheelchair was given to the Medical Centre by the Patient Participation Group as a tribute to Beryl Schirn who died in 2007. Beryl was a founder member of the PPG and chairman for several years. The wheelchair has been provided for patients who have a temporary mobility problem. It will normally be available for up to two weeks at a time. The chair is lightweight and folds up easily to go in the boot of even a small car. It is hoped that it will enable people to enjoy life more.
To book the wheelchair, please ask in the medical centre.
An anonymous donor has now very kindly given a second wheelchair to the surgery. The PPG would like to thank them on behalf of the patients of Cookham for this very kind gesture. The first wheelchair has been out on loan almost constantly, and has been a huge success. We're sure that this donation will make it possible for even more patients to enjoy a special day out.
To book the wheelchair, please ask in the medical centre.